The person responsible for the processing of your data is SIMPLY MERINO, S.L (YUCCS), with address at C/ Jesús, 38, 5º, Palma (07010), Balearic Islands.
For any questions or difficulties regarding the processing of your personal data you can contact our DPD at: soporte@yuccs.com.
- ¿WHAT ARE YOUR DATA PROCESSED FOR AND ON WHAT LEGAL BASIS?
Your data are processed for the following purposes:
- Management of orders.
- Attention to your requests for exchanges and returns.
- Attention to complaints and queries.
- Quality management.
- Sending of commercial communications.
Below, you will find more information about each of these treatments:
YUCCS will process the data provided in the purchase process or in their requests for return or exchange for the management of the same. The categories of data that will be processed for these purposes are as follows:
- Identifying and contact data of the reservation holder or the person requesting or contracting the service;
- Data relating to the shipping address provided
- Data of the order itself
- Data relating to means of payment;
- Data on transactions of goods and services;
These data are obtained either directly from you or by third parties who have processed orders or requests for exchange or return on your behalf.
This data processing is necessary for the execution of the purchase contract.
The economic and transactional data of goods and services generated by your order will be processed for accounting and administrative management purposes and the fulfillment of our legal obligations in accounting and tax matters.
The data included in the requests for exchange and returns that you submit will be processed for the attention to them. This treatment is necessary for the execution of a contract or the application of pre-contractual measures to your own request.
- Attention to claims.
The data included in the claims that you present will be treated for the attention to the same ones. This processing is necessary for the execution of a contract or the application of pre-contractual measures to your own request. In case your complaint concerns our collaborators, it will be communicated to the suppliers concerned. In case of providing health data in your complaint, this processing is covered by art. 9.2. f) of the RGPD, as such processing is necessary for the formulation, exercise or defense of claims.
Depending on the nature of your claim, the recipients of the data included in the same may be, among others, administrations or public entities, official bodies, solicitors, judges and courts or insurance companies.
- Quality management.
To assess customer satisfaction, YUCCS may conduct quality surveys, contacting you for this purpose through the email address you provided at the time of your order or request.
This processing is based on the legitimate interest of YUCCS to improve the quality of its products. In weighing this interest against your rights and freedoms, the following has been determined:
- The processing is necessary to be able to know the opinion of customers about their order and to identify areas for improvement.
- The processing is compatible with the reasonable expectations of the data subjects, given that they are customers of YUCCS and that this is standard practice in the industry.
- The impact of the processing on the privacy of data subjects is limited, as the satisfaction surveys are anonymous and their completion is in any case optional.
If you provide information that allows us to identify you in the suggestion sheets or satisfaction surveys, such as your name or room number, the information will be received and processed so that we can contact you regarding the complaint or suggestion you have made.
This processing is based on the legitimate interest to improve the quality of its services and products and customer service. In weighing this interest against your rights and freedoms, the following has been determined:
- The processing is compatible with the reasonable expectations of data subjects, being customers who have made a complaint or suggestion regarding their experience with YUCCS, having voluntarily provided data that identifies them.
- The impact of the processing on the privacy of data subjects is limited, as the purpose of the contact is limited to resolving complaints or commenting on suggestions raised by data subjects and that this purpose also benefits them, by improving the quality of services and the level of customer service.
- Sending of commercial communications
If you have given your consent, we will send you commercial communications, by any means, including electronic, regarding our services.
These treatments and data flows are based on the consent you have given, without this consent conditioning the provision of the contracted services. You may at any time revoke your consent and request to unsubscribe from the processing for commercial purposes by activating the link provided for this purpose in the group's commercial communications or by sending an email indicating "baja publi" in the subject line to: soporte@yuccs.com.
Your data will only be communicated in the situations described in the previous paragraphs or to third parties when there is a legal obligation to do so, you have authorized it or it is necessary for the execution of the contract, for example, to process your shipment.
In general, customer data will be kept for the duration of the relationship with YUCCS and, in any case, for the periods provided for in the applicable legal provisions and for the time necessary to meet any liabilities arising from the processing. Your data will be cancelled or anonymized when they are no longer necessary or relevant for the purposes for which they were collected.
YUCCS will keep the economic and transactional data of goods and services generated by your purchase for the time required by the accounting and tax regulations in force.
The data included in eventual complaints and claims will be kept for up to one year after their resolution.
The data processed by YUCCS for commercial purposes will be kept for a period of 3 years after your last contact with us and as long as you do not request their deletion or revoke your consent to the processing of such data for these purposes. The media on which your consent to the processing of your data for commercial purposes is recorded, such as signed forms or electronic form submission logs, will be retained for the duration of the processing and the applicable statute of limitations.
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You may also request that your data be corrected if they are inaccurate or to have incomplete data completed, as well as to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request that we restrict the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defense of claims or for the protection of the rights of other persons. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that override your interests or rights and freedoms, or for the formulation, exercise or defense of claims.
You may also, under certain conditions, request the portability of your data to be transferred to another data controller.
You may revoke the consent you have given for certain purposes, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
You also have the right to object to the adoption of automated individual decisions that produce legal effects on you or significantly affect you in a similar way, where this right exists in accordance with the provisions of Article 22 of Regulation (EU) 2016/679.
You also have the right to lodge a complaint with a data protection authority. You can find the list and contact details of the European data protection agencies on the European Commission's website at. http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights, you should send us a request by post or e-mail to the addresses indicated in the section Who is the data controller of your data?
For more information about your rights and how to exercise them, you can consult the website of the Spanish Data Protection Agency at www.aepd.es or the data protection authority in your country.
